1. General

  1. These general terms and conditions apply to all services, programs, and agreements of Gerjanne Bijker, established in Rotsterhaule, registered with the Chamber of Commerce under number 83563474.
  2. By using the services of Gerjanne Bijker, the client agrees to these terms and conditions.


2. Services

  1. Gerjanne Bijker offers, among other things, strategic marketing guidance, brand strategy, positioning advice, marketing advice, and related consultancy services.
  2. The services are aimed at providing strategic insight, advice, guidance, and support. The client remains responsible for the implementation of the advice and day-to-day business operations.


3. Obligation of best effort (no guarantee of result)

  1. Gerjanne Bijker provides a best-efforts obligation, not a results obligation.
  2. Results depend on multiple factors, including effort, execution, and client choices.
  3. No guarantees can be given regarding revenue, growth, leads, followers, or other results.


4. Payment

  1. Payment must be made in advance, unless otherwise agreed.
  2. For programs, payment can be made in installments, as agreed at the start.
  3. In the event of non-payment, Gerjanne Bijker reserves the right to suspend services.


5. Cancellation & Rescheduling

  1. Scheduled sessions can be rescheduled free of charge up to 24 hours prior to the appointment.
  2. In the event of cancellation or rescheduling within 24 hours prior to the start, the full amount remains due.
  3. In the event of a failure to appear for a scheduled appointment (no-show), the appointment is cancelled without the right to a refund or a replacement session.
  4. If Gerjanne Bijker needs to reschedule an appointment, a new date will be scheduled in consultation.


6. Tracks (Brand Strategy & Strategic Marketing Partnership)

  1. For projects and collaborations, the agreed duration as set out in the quotation, agreement, or invoice applies.
  2. Early termination by the customer does not entitle the customer to a refund of amounts already paid.
  3. If payment in installments has been agreed upon, the full payment obligation remains in effect, even if the client decides to make less use of the services or wishes to terminate the collaboration prematurely.
  4. Gerjanne Bijker reserves the right to terminate a collaboration prematurely in the event of non-payment, unreasonable behavior, systematic failure to comply with agreements, or circumstances that make proper cooperation impossible.


7. Agreements & communication

  1. The customer is responsible for providing the necessary information in a timely manner.
  2. Gerjanne Bijker is not responsible for delays resulting from missing customer input.


8. Liability

  1. Gerjanne Bijker is not liable for direct or indirect damage arising from the use of the services.
  2. The customer remains personally responsible at all times for decisions and execution within the company.
  3. Any liability is limited to a maximum of the invoice amount of the relevant assignment.


9. Confidentiality

  1. Both parties treat confidential business information confidentially and will not share it with third parties without permission, unless legally required.


10. Intellectual property

  1. All provided materials, strategies, and advice remain the property of Gerjanne Bijker.
  2. It is not permitted to share, sell, or use these commercially outside of one's own company without permission.


12. Force Majeure

  1. In the event of force majeure (such as illness, technical malfunctions, or unforeseen circumstances), Gerjanne Bijker has the right to reschedule or suspend services.


13. Applicable law

  1. Dutch law applies to all agreements.

General Terms and Conditions | Gerjanne Bijker

Article 1 – Definitions

  1. Contractor: Gerjanne Bijker, acting under her company name.
  2. Client: the natural person or legal entity that enters into an agreement with the contractor.
  3. Services: all programs, guidance, sessions, training, advice, and other activities offered by the Contractor.


Article 2 – Applicability

  1. These general terms and conditions apply to all quotations, agreements, processes, and services of the Contractor.
  2. By agreeing to an offer or agreement, the client declares to have taken notice of these terms and conditions.
  3. Deviations from these terms and conditions are only valid if agreed upon in writing.


Article 3 – Formation of the agreement

  1. An agreement is concluded as soon as the Client accepts an offer from the Contractor.
  2. The Contractor reserves the right to refuse an assignment without giving reasons.


Article 4 – Payment

  1. Payment is made prior to the start of the program, unless otherwise agreed in writing.
  2. Payment in installments is possible if agreed in advance.
  3. In the event of non-payment, the Contractor reserves the right to suspend the services until the payment obligation has been met.
  4. In the case of payment in installments, the full payment obligation remains, even if the client decides to terminate the process prematurely.
  5. All amounts are exclusive of VAT unless otherwise stated.


Article 5 – Cancellation and termination

  1. After purchase, there is no right to a refund of amounts already paid.
  2. The Client may not terminate participation in a program prematurely with a claim for reimbursement.
  3. The Contractor reserves the right to terminate the collaboration in the event of repeated transgressive behavior, non-payment, or circumstances that make continuation reasonably impossible.
  4. If the Contractor terminates the collaboration due to the Client's conduct, the right to a refund lapses.


Article 6 – Rescheduling appointments

  1. An appointment can be rescheduled free of charge up to 24 hours prior to the scheduled appointment.
  2. If an appointment is cancelled within 24 hours or if you fail to show up, the appointment will be forfeited.
  3. In the event of force majeure on the part of the contractor, a new appointment will be scheduled.


Article 7 – Obligation of best efforts, results and responsibility

  1. The Contractor shall execute the agreement to the best of its knowledge, understanding, and ability.
  2. The Contractor offers guidance, advice, strategy, and support, but provides no guarantees regarding specific results.
  3. The Contractor cannot provide any guarantees regarding revenue growth, profit, customer numbers, inquiries, visibility, conversions, operating results, or other commercial objectives.
  4. The success of a project depends on various factors, including the commitment, execution, choices, market position, and circumstances of the client.
  5. The Client acknowledges that all advice, strategies, and recommendations are provided based on the available information and that the final implementation and decision-making fall entirely under the Client's responsibility.
  6. The Contractor shall never be liable for disappointing results, lost revenue, loss of profit, or the failure to achieve desired business results.


Article 8 – Execution and ownership

  1. Throughout the entire process, the Client remains responsible for their own company, their own choices, and the execution of actions resulting from the guidance.
  2. The Contractor provides advice, guidance, and strategic support, but does not make decisions on behalf of the Client.
  3. Failure to implement advice, assignments, or action points, or implementing them only partially, may affect the results of the process. The Contractor cannot be held liable for this.
  4. The Client remains responsible at all times for financial, legal, tax, and commercial decisions within the company.


Article 9 – WhatsApp Support and Feedback Sessions

  1. If WhatsApp support is part of a process, it is intended exclusively for brief questions, feedback, and support during the process.
  2. WhatsApp support is available on business days from Monday to Friday.
  3. The Contractor strives to respond to messages within two working days, but provides no guarantees regarding response times.
  4. WhatsApp support does not replace coaching sessions, consultations, or extensive strategic guidance.
  5. The weekly feedback session takes place on Monday.
  6. Materials submitted no later than Sunday at 18:00 will be included in the next feedback session.
  7. The Contractor reserves the right to set limits on the scope of feedback requests when they exceed the reasonableness of the process.


Article 10 – Confidentiality

  1. Both parties commit to maintaining the confidentiality of all confidential information shared during the collaboration.
  2. Information is shared only when legally required.
  3. Confidential information will not be disclosed to third parties without the consent of the other party.


Article 11 – Force Majeure

  1. The Contractor is not bound by obligations when circumstances beyond its control make performance reasonably impossible.
  2. Force majeure includes, among other things, illness, internet outages, technical problems, calamities, and other unforeseen circumstances.


Article 12 – Personal participation

  1. Participation in programs is personal.
  2. It is not permitted to transfer participation, access to materials, or guidance to third parties without the written consent of the contractor.


Article 13 – Intellectual property

  1. All documents, strategies, templates, workbooks, videos, training courses, systems, methodologies, presentations, and other materials provided by the Contractor remain the property of the Contractor.
  2. Materials may be used exclusively for the Client's own business purposes.
  3. It is not permitted to copy, reproduce, distribute, sell, share with third parties, or commercially exploit materials, in whole or in part, without the prior written consent of the Contractor.
  4. In the event of a violation of this article, the Contractor reserves the right to claim damages.


Article 14 – References, testimonials and practical examples

  1. The Contractor has the right to use experiences, testimonials, reviews, and results of clients for marketing, promotional, and educational purposes.
  2. Personal data, business-sensitive information, and identifiable data will not be disclosed without the prior consent of the client.
  3. The Contractor may use anonymized results and case studies for marketing purposes. This includes, among other things, revenue growth, growth in customer inquiries, growth in reach, realized business results, successful strategies, and achieved milestones.
  4. The Client grants permission for the use of voluntarily provided testimonials, reviews, or feedback, unless otherwise agreed in writing.
  5. The Client may object in writing to the use of a testimonial, review, or case study. The Contractor shall honor such a request within a reasonable timeframe for future publications.


Article 15 – Liability

  1. The Contractor is solely liable for direct damage resulting from intent or gross negligence.
  2. Any liability is limited to a maximum of the amount paid for the relevant services.
  3. The Contractor is not liable for indirect damage, consequential damage, loss of revenue, loss of profit, reputational damage, or missed business opportunities.


Article 16 – Applicable law

  1. Dutch law applies to all agreements.
  2. Disputes shall be submitted to the competent court in the Netherlands.

General Terms and Conditions | Gerjanne Bijker